Refund policy

We want you to feel confident with your purchase. If something isn’t right, you may request a return under the conditions below.

Return Window

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, items must be:

  • Unused and in the same condition as received
  • In original packaging
  • With all tags attached
  • Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

To request a return, please contact us at:info@reviveberry.com

Once your request is reviewed and approved, we will provide:

  • Return instructions
  • Return shipping details

Return Address:
2628 Kentucky St NE
Albuquerque, NM 87110
United States

 Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please check your order upon delivery. If your item is damaged, defective, or incorrect, contact us within a reasonable time so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, plants, etc.)
  • Personalized or custom-made products
  • Personal care items (for hygiene reasons)
  • Hazardous materials, flammable liquids, or gases

If you're unsure, feel free to contact us before purchasing.

Sale Items

Items purchased on sale or promotional discounts are non-returnable, unless they arrive damaged or defective.

Exchanges

We do not offer direct exchanges.
If you need a different item, please return your original item and place a new order after your return is approved.

EU Customers (14-Day Cooling-Off Period)

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Items must still meet the standard return conditions listed above.

Refunds

Once we receive and inspect your return:

  • We will notify you of the approval status
  • If approved, refunds will be issued to your original payment method within 10 business days

Please note:

  • Processing times may vary depending on your bank or payment provider
  • If more than 15 business days have passed after approval, contact us at info@reviveberry.com

Need Help?

For any questions regarding returns or refunds, feel free to contact: info@reviveberry.com