Refund policy
At Reviveberry, we want you to know what to expect when you shop with us. If something isn't right with your order, this policy explains how to request a return, which items are eligible, and how refunds are handled.
1. Returns Within 30 Days
We offer a 30-day return period starting from the date your order is delivered.
If you change your mind about a purchase, you may request a return within 30 calendar days of delivery, provided the product meets the eligibility requirements below.
To begin a return, please email info@reviveberry.com within the return period.
2. Return Eligibility
For a standard return, your item must meet the following conditions:
- The item must be unused, unopened, and in its original condition.
- The original packaging, labels, and any applicable safety seals must remain intact.
- You must provide your order number or other proof of purchase.
- The return request must be submitted within 30 days of delivery.
We accept eligible change-of-mind returns when these conditions are met.
Supplements and Personal Care Products
Because our collection includes dietary supplements, gummies, softgels, hair oils, and serums, additional product conditions apply.
For change-of-mind returns, supplements and personal care products must remain unopened and unused, with their original safety seals intact.
Opened or used products are not eligible for a standard change-of-mind return.
This restriction does not prevent customers from contacting us about defective, damaged, incorrect, or misrepresented products.
3. How to Request a Return
To request a return:
- Email info@reviveberry.com within 30 days of delivery.
- Include your order number and the name of the product you would like to return.
- Explain the reason for your return.
- Include photographs if your item arrived damaged, defective, or incorrect.
- Our support team will review your request and provide the appropriate return instructions and mailing address.
Return Method: By mail.
Please contact us before sending an item back. Our business address is not necessarily our return processing location.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Change of Mind or Personal Preference
If you decide you no longer want an eligible product, you are responsible for the cost of return shipping.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, Reviveberry will cover the necessary return shipping costs for an approved return.
Our team will provide instructions and arrange an appropriate resolution.
Restocking Fee: We do not charge a restocking fee.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at info@reviveberry.com.
Include your order number, a description of the problem, and photographs when available.
We will review the issue and work with you on an appropriate replacement, return, or refund.
Customers will not be responsible for return shipping costs when the return is required because of an error on our part.
6. Refund Processing
Once we receive and inspect an eligible returned item, we will notify you about the status of your refund.
If your refund is approved:
- The refund will be issued to your original payment method.
- We will process the approved refund within 10 business days.
- Your bank or payment provider may require additional time to display the funds in your account.
For change-of-mind returns, original shipping charges are not refundable unless otherwise required by law.
If your return is due to a damaged, defective, or incorrect item, applicable original shipping charges will also be refunded when appropriate.
If more than 15 business days have passed since your refund was approved, please contact us for assistance.
7. Exchanges
If you receive a damaged, defective, or incorrect product, contact our team to discuss a replacement.
For a change of mind, you may return an eligible item under this policy and place a new order for the product you prefer.
Replacement availability depends on the products currently in stock.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@reviveberry.com.
We can cancel an order if it has not yet been processed for shipment.
If your order has already shipped, you may request a return after delivery, subject to the conditions outlined in this policy.
9. Non-Returnable Items
The following items are not eligible for standard change-of-mind returns:
- Opened or used dietary supplements
- Opened or used personal care products
- Products with broken or removed safety seals
- Items that are not in their original condition due to customer handling
- These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to damaged, defective, or incorrectly supplied products.
10. Contact Information
If you have questions about returns, refunds, or an existing order, please contact us.
Store Name: Reviveberry
Business Name: Vereniva LLC
Business Address: 4008 Laramie Street, Cheyenne, WY 82001-2064, United States
Email: info@reviveberry.com
Website: https://reviveberry.com
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
For shipping information, please review our Shipping Policy.
Thank you for shopping with Reviveberry. We appreciate your business and are here to assist with questions about your order.